FAQ

For members

I clicked my sign-in link and it didn't work.

Links are single-use and expire after about 15 minutes. Request a fresh one from the sign-in page. See Signing in.

I signed in but see "no access."

Your account is fine, but it isn't a member of this club. Ask an admin for an invitation, and make sure they use the email you sign in with. See Joining a club.

Why can't I skipper a boat I used to?

Usually a certification expired, the boat's required level changed, or an endorsement was revoked. See Certifications & skipper status.

The boat won't let me book a time I expected.

The boat may be outside an availability window, in a blackout, or set to maintenance — or the slot's already taken. See Booking a sail.

Why did my confirmed sail get cancelled on its own?

A confirmed sail that loses its only eligible skipper (and isn't fixed within the club's grace period) is cancelled automatically. See Reservation states.

Can I trust the Sail Brief?

Treat it as a helpful summary, not an authority. The skipper is always responsible for the go/no-go call. See Weather & Sail Brief.

How do I stop the weekly emails?

Turn off the digest in Profile → Preferences. See Notifications.

For admins

A member says they can't book — what do I check?

Confirm the boat is active, an availability window covers the time, there's no blackout, and (for skippering) the member's certifications and endorsements are current. See Availability and Certifications & endorsements.

How do I temporarily take a boat out of service?

Set its status to maintenance rather than deleting it — that hides it from booking but keeps its history, and you can reactivate it later. See Fleet management.

How do I let someone help me run the club?

Promote a trusted member to admin under Members & roles. You can demote them again anytime, and the audit log records the change.

The Sail Brief feels generic. How do I improve it?

Confirm your home location and timezone are set, then write specific local-knowledge notes. See Tuning the Sail Brief.

Times are showing an hour off.

Check your club's timezone in Club settings — it governs how every time is displayed.